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VAT Exemption


How to buy VAT free from our website


  • When viewing the product page if you see an option to select the VAT Included or the VAT Exempt price and you have a disability, select the VAT Exempt option.
  • If you select 'VAT Exempt' then you will be required to complete the declaration in the checkout process stating your disability. This also declares that you understand the regulations concerning this claim.

If you’re disabled or have a long-term illness, you can select the VAT Exemt price and you will not be charged VAT on products designed or adapted for your own personal or domestic use. Also, you won’t be charged VAT on:

  •     the installation and any extra work needed as part of this
  •     repairs or maintenance
  •     spare parts or accessories


Qualifying products or services

Your supplier can tell you, but usually products designed or adapted for a disability qualify. For example, certain types of:

  •     adjustable beds
  •     stair lifts
  •     wheelchairs
  •     medical appliances to help with severe injuries
  •     alarms
  •     braille paper or low vision aids - but not spectacles or contact lenses
  •     motor vehicles - or the leasing of a motability vehicle
  •     building work like ramps, widening doors, installing a lift or toilet


How to get the product VAT free

To get the product VAT free your disability has to qualify. For VAT purposes, you’re disabled or have a long-term illness if:

  •     you have a physical or mental impairment that affects your ability to carry out everyday activities, eg blindness
  •     you have a condition that’s treated as chronic sickness, like diabetes
  •     you’re terminally ill

You don’t qualify if you’re elderly but able-bodied, or if you’re temporarily disabled.

You can find out more from the Helpsheets on the GOV.UK website or by telephoning the VAT Disabled Reliefs Helpline on Telephone: 0300 123 1073.

Important notice

If you wish to claim VAT relief because you have a disability, please state your disability or condition in the checkout process. You must make this declaration for each purchase, please note claiming VAT Relief when you are not entitled is an offence. By selecting the VAT Exempt Price and stating your disability or condition, VAT will not be charged.

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